Key takeaways
- Full refund before a carrier is dispatched.
- After carrier assignment, expect a $200–$250 cancellation fee.
- Submit cancellations in writing (email or SMS). Refunds in 5–10 business days.
- Rescheduling is often better than canceling, but it voids the original pickup window.
You can cancel a car shipment with a full refund before a carrier is dispatched. After a carrier has been assigned, most companies charge a $200–$250 cancellation fee to cover the carrier's lost assignment. Policies vary — always understand the cancellation terms before booking.
ShipCargo's cancellation policy
Before carrier dispatch: full refund, no questions asked. Your card authorization is simply released.
After carrier assigned: $250 cancellation fee. This covers the carrier's lost slot and schedule disruption.
Cancellations must be submitted in writing via email or SMS. Refunds are processed to the original payment method within 5–10 business days.
When to consider canceling
- Your plans changed and you no longer need to ship.
- Pickup needs to move significantly (rescheduling may be better).
- You found a different solution (driving, having someone else drive it).
Rescheduling vs. canceling
If your dates need to change but you still want to ship, rescheduling is usually better than canceling and rebooking. Be aware: rescheduling after carrier assignment voids the original pickup window guarantee — the new window starts fresh.
FAQ
Can I cancel? Yes — full refund before dispatch, $250 fee after a carrier is assigned.
How long for a refund? 5–10 business days to the original payment method.
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