Key takeaways
- Wash the car, remove personal items, ¼ tank of gas, disable alarm.
- At pickup: walk the car with the driver, verify every mark on the BOL, then sign.
- In transit: watch GPS, no calls needed.
- At delivery: inspect before signing; note any new damage on the BOL.
This checklist covers everything to do before pickup, during transit, and after delivery. Print it, save it, and check off each item for a smooth auto transport experience with zero surprises.
Before pickup
- Wash the vehicle inside and out.
- Remove ALL personal items from cabin, trunk, glove box, and under seats.
- Keep gas at ¼ tank.
- Check tire pressure and battery charge.
- Disable the car alarm (or provide deactivation instructions).
- Retract or remove antenna; fold in mirrors.
- Secure or remove aftermarket accessories (roof racks, spoilers, light bars).
- Note and photograph ALL existing damage — every scratch, ding, dent.
- Take timestamped photos/video from all angles.
- Have a spare key ready for the driver.
- Note any fluid leaks for the driver.
At pickup
- Walk the vehicle with the driver.
- Verify every existing mark is noted on the BOL.
- Point out anything the driver missed.
- Don't sign until the condition report is accurate.
- Sign the BOL; hand over the spare key.
- Confirm GPS tracking is active.
During transit
- Check GPS tracking periodically.
- Watch milestone notifications.
- Keep your phone accessible for carrier contact.
At delivery
- Be present (or designate someone).
- Walk the vehicle with the driver BEFORE signing.
- Compare current condition against pickup BOL and your photos.
- Note ANY new damage on the delivery BOL before signing.
- Take your own photos of the delivered vehicle.
- Sign the delivery BOL only after inspection is complete.
- Confirm payment was processed correctly.
After delivery
- Do a thorough daylight inspection within 24 hours.
- If you find damage missed at delivery, contact the company immediately with photos.
- File any damage claims in writing within 3 days.
- Leave an honest review.
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